Customer & Sales Support

A well-established, family-run business near Bury St Edmunds in Suffolk is looking for a friendly, capable and well-presented Customer & Sales Support professional to join their close-knit team on a full-time, Monday–Friday basis.

This is a varied, people-focused role and would suit someone who enjoys being busy, takes pride in doing things properly and is genuinely great to work with. Experience within a service-based industry would be a bonus — attitude, organisation and communication matter most.

The Role:

Working at the heart of the business, responsibilities will include:

• Handling customer enquiries via phone, email and online channels
• Processing orders and keeping CRM records accurate and up to date
• Booking appointments, following up leads and supporting sales activity
• Managing contract renewals, pricing updates and customer follow-ups
• Liaising closely with operational teams to ensure a smooth service journey
• Supporting day-to-day administration and operational coordination
• Helping maintain accurate data, reports and customer records

The Person:

This role would suit someone who is:

• Warm, polite and well spoken
• Organised, detail-focused and proactive
• Confident speaking with customers and colleagues alike
• Comfortable working with CRM systems and data
• Happy to support across the business when needed
• A positive presence within a small, family-run team

Hours & Salary

• Full-time, Monday–Friday (no weekends)
• 9am-5pm (some flexibility for the right person)
• Salary ranging from £34000 - £38,000 depending on experience
• Car driver essential due to location
• Supportive, friendly working environment

If you’re looking for a long-term role within a genuinely lovely business where you’ll be valued and trusted, this could be a wonderful fit.

For more information, please contact Bridie at bridie@larstonerecruitment.com