Sales & Operations Manager

Sales & Operations Manager

Full-Time, Permanent

£28,000 - £35,000 (depending on experience)

Bury St Edmunds, Suffolk

An exciting opportunity has arisen for a people-orientated mid-level professional to join a very successful Events Hire company based in a beautiful rural location near Beck Row, Bury St Edmunds. 

This is a varied role in a small, close-knit team where you have the chance to really contribute to the team’s success and see your hard work come to life with exciting local and national bookings and events throughout the year. The company have existing, long-standing partnerships across East Anglia, and further afield, with an impressive portfolio of shows, productions and well-known festivals who they provide event hire services to. The successful candidate will be engaging with the existing client portfolio as well as developing new partnerships across the events industry.

This opportunity will suit you if you are looking for an all-round position speaking to clients, delivering exceptional customer service, engaging with incoming enquiries and on-boarding clients, following leads and proactively spotting partnership opportunities to support the company’s growth and acting as an Account Manager to ensure repeat business. This role also involves being a go-to for operations support assisting the Director with the smooth running of the office as well as acting autonomously to manage a CRM and database, assist with project timelines and support with financial administration.

Key Responsibilities:

• Act as first point of contact on Reception with seamless customer service at every touch point
• Manage incoming enquiries and convert them into confirmed bookings
• Prepare and follow up quotes to maximise conversion rates
• Proactively generate new leads through research, outreach, and relationship building
• Identify and approach potential events, venues, and clients
• Upsell and cross-sell services to maximise order value
• Maintain a strong pipeline of opportunities using a hiring software and CRM
• Manage the full sales journey from enquiry to booking and contract administration
• Liaise with suppliers and manage deliveries
• Order office supplies and maintain a well-organised workspace
• Assist with recruitment and coordination of seasonal event staff
• Support Health & Safety and general operational administration
• Assist with creating and posting social media content

The ideal candidate will be:

• Proactive and commercially minded, someone who loves finding opportunities and engaging with new clients
• Confident on the phone and comfortable speaking to new and existing customers
• Organised, adaptable, and able to manage multiple tasks
• Motivated to contribute to business growth and bring ideas to the table
• Comfortable using CRM systems and software (experience with hire desk software is a plus)
• A team player who can also work independently at times

Previous experience in sales, customer service, hire, or events would be beneficial, but attitude and a willing work ethic are just as important. If this sounds like you, we would love to hear from you. 

Please send your CV and Cover Letter to [email protected]